As a general rule, refunds are not possible within Top Drives if the purchase was received as expected in-game; however, we can make an exception under certain specific circumstances.
If it has been less than 48 hours of the point of purchase, and the in-game currency from the purchase was never spent, we will be able to refund that for you - please contact Top Drives support directly for this purpose.
If the in-game currency was spent, if it is no longer within 48 hours of the point of purchase, or if the purchase involved randomised drops from a card pack, then no refund will be possible.
If there was an issue with the purchase (the goods were never received or you were charged multiple times for a single purchase), then please contact Top Drives support directly and we will resolve this for you as soon as possible.
In order to contact Top Drives support, please go to the in-game options menu (via the cog in the top left corner of the home screen), hit ‘Help & Support,’ and hit the speech bubble in the top right. To help us resolve your query as quickly as possible, when writing in to support please make sure to include a screenshot of your receipt for the purchase(s) in question (a single image for each purchase, showing the date, product name and order number) - notification from your source of funds (e.g. your bank, Paypal, etc) will not allow us to proceed.