You can locate your Top Drives User ID at the bottom of the options menu. You can access this via the cog in the top left corner of the Top Drives home screen; tapping the ID will copy it to your device’s clipboard.

Your purchase should be available to you next time you relaunch Top Drives. If you do not see the purchase right away, please wait a few minutes and relaunch your game. If after that point you still do not see the purchase on your account, please contact Top Drives support via the 'Help and Support' button in the in-game options menu.

Sign in to your game account with your User ID. Select your chosen product and pay for it using your method of choice. You will receive an email confirmation of your purchase.

For each purchase you make, you will receive an email receipt containing all the details of your purchase.

As a general rule, refunds are not possible within Top Drives if the purchase was received as expected in-game; however, we can make an exception under certain specific circumstances.

If it has been less than 48 hours of the point of purchase, and the in-game currency from the purchase was never spent, we will be able to refund that for you - please contact Top Drives support directly for this purpose.

If the in-game currency was spent, if it is no longer within 48 hours of the point of purchase, or if the purchase involved randomised drops from a card pack, then no refund will be possible.



If there was an issue with the purchase (the goods were never received or you were charged multiple times for a single purchase), then please contact Top Drives support directly and we will resolve this for you as soon as possible.



In order to contact Top Drives support, please go to the in-game options menu (via the cog in the top left corner of the home screen), hit ‘Help & Support,’ and hit the speech bubble in the top right. To help us resolve your query as quickly as possible, when writing in to support please make sure to include a screenshot of your receipt for the purchase(s) in question (a single image for each purchase, showing the date, product name and order number) - notification from your source of funds (e.g. your bank, Paypal, etc) will not allow us to proceed.

In order to report any bugs or problems you encounter on the Top Drives web store, please feel to contact Top Drives support in-game (via the in-game options menu and then ‘Help & Support’).

If you are encountering repeated issues at the point of purchase, please get in touch with Xsolla Support directly via https://help.xsolla.com

A given Top Drives User ID can only be linked to a single Xsolla account (the platform that runs this web store) - so if in the past you logged into the web store using one social login option, and you are now using a different one (typically one set up with a different email address), then it is possible you are effectively logging into a different Xsolla account, and cannot link your Top Drives User ID to it as it is already linked to the previous one.

There are two ways to resolve this.

The first is to simply access the Xsolla account you previously linked to your Top Drives User ID - so, for example, if you know that previously you logged in with Facebook, but this time you've logged in with Google, then you could simply try logging into the webstore with Facebook again, and thus gain access to the account to which your User ID has already been linked.

Alternatively, if you're not able to access the previous webstore account, you can contact their support directly and ask them to re-associate your Top Drives User ID with your current Xsolla account. In order to do this, please follow these steps:

- Go to https://account.xsolla.com/wallet

- Log in using whichever social login or email credentials you are using to log into the current Xsolla account

- Click the icon in the bottom corner (a blue circle with a black silhouette)

- Click 'Live Chat'

- Send them your User ID (the one from the bottom left of the settings screen in-game - you can tap it to copy it to your clipboard!) and ask them to associate it with the Xsolla account you're contacting them from

After following those steps, you should be able to use that same social login or the same email credentials to log in to https://store.topdrives.io/ and you can then make any purchase or claim any free pack onto the User ID you gave Xsolla's support

If you have logged into the web store in the past while playing on a different Top Drives account, and linked that account’s User ID to your web store account, and then later started playing on a new Top Drives account - then you may want to change which User ID your web store account has linked to it, in order to make purchases to the new Top Drives account.

In order to change the Top Drives User ID associated with your Xsolla account, please follow these steps:

- Go to https://account.xsolla.com/wallet

- Log in using whichever social login or email credentials you are using to log into the current Xsolla account

- Click the icon in the bottom right corner (a blue circle with a black silhouette)

- Click 'Live Chat'

- Send them your user ID (the one from the bottom left of the settings screen in-game - you can tap it to copy it to your clipboard!) and ask them to associate with the Xsolla account you're contacting them from

After following those steps, you should be able to use that same social login or the same email credentials to log in to https://store.topdrives.io/ and you can then make any purchase or claim any free pack onto the User ID you gave Xsolla's support